Hardware Problems Are an Issue for Many Windows 8 Adopters

The Lenovo Z580 Notebook

I just read a review by a Fortune Magazine writer, Cyrus Sanati,  who describes trying without success to install Windows 8 on a relatively new Lenovo Z580 laptop.

The results.  Failure.  Step one was a straightforward attempt to install the OS following which some hardware failed to work properly, specifically the touchpad and screen dimmer.

As Windows 8 did not find and install drivers, Sanati downloaded drivers individually and attempted to install them.  Still no success.  Cyrus despairingly added;

After installing a few, there was no change in how the system ran. Then the computer crashed. On reboot I just got the new teal Windows logo saying it was “trying to repair or refresh” my system – I let it run through the cycle many times but it was apparent that my computer, a three-month old laptop, was on its deathbed.

What followed was a desperate call to microsoft, where he was elavated to a “Level III” Support Manager. This reportedly did not help. A fresh install ended up killing his Solid State hard drive.

Obtaining a new IDE drive didn’t help, even after Microsoft engineers spent 5 hours trying to complete the install without success. Sanati continues;

So, for now, my new computer is one heavy paperweight. My friends remind me of how obstinate I am about sticking with my PC instead of being “cool” and getting a Mac. But beyond the social humiliation, this problem I am having in installing Windows 8 should be a huge red flag for Microsoft. It is one thing if some programs might not run on Windows 8 just yet. It’s another if users can’t even get it to work.

Microsoft had blame apparently for Intel and Lenovo, claiming that there were some non standard issues and that 200,000 people would likely suffer the same problems.

Apparently, this hardware compatibility problem is wider than Microsoft would like. Its own hardware compatibility forum has hundreds of users reporting hardware issues from running Windows 8.

Microsoft must quickly address these issues before they become a major public relations disaster.

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