Surface Pro 3 Touch Issues Reported After Applying Firmware Update

Well, here we are with more issues. Microsoft surely wanted its third generation tablet, the impressive new Surface Pro 3, to work flawlessly, without any issues.

The company had experience to fall back on, but it appears that this device, too, is suffering from similar problems that struck the original and second generation hardware. The may not be widespread, but the issues are rather varied — overheating, limited WiFi, excessive fan noise, even BSODs.

This new one, however, is the most troubling of them all.

There are reports that some users have completely bricked their Surface Pro 3 tablets after deploying the firmware update that Microsoft rolled out earlier this month. Touch stops working, and the tablet asking for a reboot every time it starts:

“I just picked up the Surface Pro 3 i5 128 yesterday and it was working just fine until I performed the updates yesterday. I now experience the same exact issue with the touchscreen/pen driver constantly stating that it needs the device to restart in order to work.

No amount of restarts or uninstalls will get it to function. I even performed a restore of the device back to scratch. I used both the troubleshooter as well as the control panel. I also created another user account and still no response from the touchscreen or the windows button on the right.”

Troubling issues, but not something that Microsoft engineers cannot fix straight away. Faulty Patch Tuesday updates have resulted in these problems on PCs, every once in a while.

Expect an updated firmware to fix this problem.

But more quality control here would be more than welcome, particularly considering the other issues plaguing the Surface Pro 3. Stay tuned for updates on this in the coming weeks.

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