Gartner is having a tough Windows 8 day

Gunnar Berger, research director at Gartner is having a really bad week.

He wrote a series of (5) posts that were actually pretty balanced about Windows 8 and his thoughts around Microsoft’s Operating System. He wrote about the good and the bad and it all seemed good until the blogosphere focused on one element of his review.

He described the experience of using a mouse and keyboard in Windows 8 as “in a word: bad”. Umm.. duhhh he’s right, it’s not a great experience!

Well he probably got MASSIVE push back from Microsoft and/or his bosses and today, he’s walking back that particular line and trying to do damage control.

From the Register:

I think the use of keyboard and mouse on Windows 8 is a weak spot, yes. It’s very intuitive when you have the touch interface, when you swipe with your thumbs those menus are easy to get to, but when you do a mouse and keyboard, they’re hidden and not easy to spot. It’s not easy to find them.

After our interview, Berger called back and had this to add: I’ve seen about three articles now using that “bad” statement, and I want to clarify.

If you look at my blog, I’ve gotten rid of it. It’s upsetting me that it’s being taken completely out of context. If you look at the articles, there’s a lot of positive stuff I say, and negative things – there are things that have room for improvement.

But what I’ve seen in a lot of these blogs today… is headlines saying “Gartner says Windows 8 is bad”. That’s just completely inaccurate. One, this isn’t Gartner research, this is an employee’s blog. Two, you need to look at the context of “bad” – which you can’t now, as I’ve taken it out – the whole article is the context, not just those two sentences.

This was dumb on so many levels.

  1. Deleting the entry was stupid. This is the web, we know what you wrote – makes you look shady.
  2. You meant what you wrote at the time.
  3. You’re always a Gartner employee, there’s no such thing as a “personal” blog when you’re an analyst.
  4. It’s the eve of a major Microsoft OS release – what did you expect people would say when you used the phrase “bad?”
  5. IT IS TRUE – Windows 8 (Metro) works best with touch.

We all make mistakes but this dude should have just kept on moving.

More interesting to me is what he also said in the Register:

A. I’d like Metro to allow the desktop to be the default login screen, if I want that. There’s some cases where I don’t want that – maybe if I’m on a corporate environment, I just want to have a list of apps and those are the apps the user gets, so I want just Metro apps.

But if I want a desktop, and I want people walking in and seeing something familiar, that’s one thing I’d really like to see.

You do see that on the server product, Server 2012, when you login to that, you first see the desktop and if you hit the Windows button you get Metro. I like that better. I like the Metro as secondary, not the first thing you see.

Gunnar, please don’t apologize for this one as well because it’s true too.

This I believe is (at this point) Windows 8’s Achilles heel. Microsoft’s insistence that no matter what we want to do with out PC’s we have to start in Metro.

They got it right with the Server OS and while I can understand not wanting to default to an App as opposed to the Start Screen, not giving users the option is just plain foolish.

This is the big one that will bite Microsoft in the ass with Windows 8.

You agree?

Please Leave Your Comments Below...

  • Jamie

    You’re absolutely right! He should have stuck to his original statement…

  • Jim Elsford

    He had to backtrack. Microsoft probably came down on him with the HEAT!! LOL

  • Rikkirik

    He is the biggest fool of all. Fire him!!

    • http://www.windows8update.com/ Onuora Amobi

      LOL It’s not that bad man…

  • Phillip Fassan

    This is a perfect example of making it worse by trying to correct…

  • 123321

    i really dont see the problem you all guys have with mouse and keyboard in windows 8. i used windows 8 on my laptop (no touchscreen) for a few weeks now and i can say: u get used to it very quickly. after one day or two you know which corner does what without thinking about it. i dont want to miss that. recently i switched back to window 7 and a few times i wanted to do things in the corners but nothing happened… 😀

    • timiteh

      What matters for a lot of people and which is denied by Microsoft is choice.
      Two of the reasons i prefer Windows over Mac OS X are choice and relative freedom.
      If Microsoft deny me the choice to have a Metroless U.I on my desktop then Microsoft is removing one of the reason i use its O.S and is thus pushing me to choice another more open platform like Linux.
      Moreover i find Metro and the metrofied desktop ugly. And for someone like me who really like beautiful design and eyecandy, this is serious turn off.
      I sure hope that there will be a skin for Windows 8 which will offer a much prettier user experience than the default U.I.

      • Rex

        This “windows used to be about choice” is the new meme. How much choice did you ever really have? MS makes the interface and that is it. You couldn’t get rid of the start menu before. Microsoft said you were stuck with the orb or whatever button they gave you. That you never thought to ask for something else does not mean you ever had any more choice than they are giving you in Windows 8.

        This is the way it is going to be. MS has set the ground works. Get used to it or not. That is your choice. Don’t ask for change, you may as well ask for the sun to rise in the west. It ain’t going to happen.

        Don’t confuse customization with choice. MS has always been one of the most customizable OSes and still is in Windows 8. But what has never been “customizable” is functionality.

  • CptHero

    “He described the experience of using a mouse and keyboard in Windows 8 as “in a word: bad”. Umm.. duhhh he’s right, it’s not a great experience!
    ___________________

    Did I read that right? How did you get from “bad” to “not great” ?

  • Rex

    I can understand the alteration to his blog. I read it all the way through and the way other bloggers and articles change the whole meaning by picking out that one word is beyond sensationalism. He is overall quite happy with Windows 8 and the interphase. His issue is hot corners in a remote desktop. I personally haven’t tried it. But can understand how it would suck. He neither complains about Metro nor the removal of the start menu. In general it is one of the most pro Windows 8 reviews I have read. For cnet and other as writing articles about his review with titles such as”Gartner analyst calls Windows 8, bad” is plainly in my mind journalistic dishonesty.

    • http://www.windows8update.com/ Onuora Amobi

      I agree.

      The review was positive but he shouldn’t have been so defensive. he should have just hunkered down and let the storm pass.

      Deleting parts of the article gave the fire more oxygen in my opinion.

  • grs_dev

    He’s using the wrong mouse and keboard. There is a new lineup of Windows 8 optimized (touch/gesture optimized) peripherals coming out.

    To test drive Windows 8 using 20th century peripherals is a bit skewed. I don’t mind it however, because it’s Microsoft’s fault for not doing a good job at managing the message around Windows 8 on legacy computers.

    The best way to avoid PR blunders like this is to manage them properly from kickoff to touchdown. Engage gartner, show them the Windows you reimagined including how you reimagined it on PCs with Mouse and Keyboard.