1. Skype suffers from a most appalling negative that I wonder if it will be addressed in this change. If you are an annual Office 365 subscriber, you get 60 free minutes a month for calling landlines. When those minutes expire, you get cut off mid-conversation, even if you also have, as I do, 50 dollars worth of purchased credit available. You get cut off and you have to reconnect in order to start using your purchased credits. I’ve complained to Skype and they told me there’s nothing they can do about it. They won’t even let me cancel my free minutes so I don’t have to suffer the embarrassment of seeming to hang up on a client. How about that for customer service?

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