In a perfect world, this limited WiFi connectivity issue would not even exist. Or it would have been take care of after it was first discovered in the original Surface RT and Pro models. Taken care of, for good.
But as things stand, the recently released Surface Pro 3 still suffers from this bug.
And some users are so frustrated that they have decided to return their tablets instead of waiting for a fix from Microsoft, which the company has promised in the coming weeks. Sure, there are only a few that have opted for this rather extreme measure, but it does show that the issue is rather serious.
This post from a Microsoft Community moderator talks about several people bringing their faulty Surface Pro 3 tablets back at a Best Buy store:
“The typical consumer is not going to wait if their return window is expiring. Some factual information from Microsoft would help those folks decide whether to keep their SP3 or exchange for something else/return. I was at my local Best Buy yesterday and I saw two people in line with SP3 boxes at the Customer Service Returns desk. There were a total of 4 people in line. This is anecdotal for sure but you can’t fault people for returning these devices.”
Some factual information from Microsoft would indeed help!
This post was followed up by a number of other Surface Pro 3 owners confirming that they plan on returning their device, without giving Redmond a chance to release a fix for this issue.
The company is yet to confirm the release, but there is a possibility that a fix would arrive on Patch Tuesday next week. Although we do have confirmation that the software titan is aware of the issue, and that there are a few workarounds for this WiFi problem.