Microsoft’s community support forums make up an important part of the company’s products and services, with an increasingly large number of users turning to the forums for help and updates on any problems they encounter. And just in time for the release of several important products like Windows 8.1, Windows RT 8.1,...

Windows 8 is slowly finding its place on computers the world over, and as expected, comments from angry users are also finding their place on websites, message boards, forums, blogs and other such community channels. Even Microsoft’s official support forums are not immune to these remarks: “My elderly parents bought a...

So imagine running a very successful Windows 8 blog with thousands of daily visitors. Imagine working with your technical staff to upgrade and update a piece of your site (Windows 8 Forums) and then disaster happens – the update goes bad and all your forum data is gone. Just like that, thousands of posts and Google...

So one of the cool things about owning your own business is the fact that you can make decisions on the fly. As the owner of this Windows 8 blog, I am approached by advertisers and joint venture partners all the time and I approach others when it makes sense. Yesterday, the stars aligned and it all came together...